All cars on the Karshare platform use our keyless technology KarshareGo. That means renters don't need to pick up any keys to access their booked vehicle – instead, the Karshare mobile app acts as the key to lock and unlock the car.
You can book a car on the Karshare website or mobile app. Once you have placed your booking, you will need to use the mobile app to begin your rental.
Your booking confirmation email will include your car’s parked location.
15 minutes before the rental starts, you can also access a GPS location of the car through the Karshare App by viewing your booking and selecting “View on map.”
To start your rental, select your booking and press the "Start" button.
Once you have pressed "Start", the Karshare App will instruct you to take photos of the car to create a condition report.
You can do this by selecting "Begin walk around".
Once the condition report is complete, you will be asked to verify your identity by taking a picture of yourself.
Some cars will require you to input the fuel and mileage readings from your booked vehicle and take a photo of the dashboard demonstrating the corresponding figures.
If the fuel and mileage screen does not appear, you can skip this step.
To unlock the car, press the “Unlock” symbol. The Karshare App will function as the key to the doors of your car throughout the rental booking.
If your car requires a key for the ignition, you will find this in the glove box. Please ensure the ignition key stays in the car at all times and do not use it to lock and unlock the car as an alternative to the app as it will set off the car alarm.
If your car has a button to start and stop the engine, please use this.
Once you have returned your vehicle, you can end the rental by clicking the “End rental” button at the bottom of the screen. You will be asked to complete a second condition report to verify that no damage has occurred during your rental.
After this, you will have 5 minutes to collect any belongings before the lock/unlock function stops working.
Please rate and review your experience to help us improve our service!
Just signed up when I heard Karshare was coming to South West London.
The app made it super-easy to get on-board - really easy to use and set up my car and availability. Can’t wait to see the bookings roll in - earning money when normally my car just sits parked up on the street all week!
When first booking a car. I was thinking if it is not an scam. As the prices for hiring a car are really good. Being 21 it is very difficult to find good car price to rent. But, karshare is where you want to be. I recommend you to use it!
Karshare is a dream deal
The Karshare team were efficient and clear - explaining to me how it all works in minutes. After downloading the app my only regret was not having discovered it before. Fantastic find.
Karshare works really well
Karshare works really well. I sold my car when I moved to Bristol and only need one for trips from time to time. Its a great way to be mobile and save money, I highly recommend it
Deffo gonna rent again
Charlie could not help enough would deffo recommend better then big corporations, has a real family community feel to it
An easy and effortless way to hire a car
The booking process via the app or desktop is easy to do and any FAQ are easily accessible. I'm going to be using them again in about 3 weeks as in hindsight it was all so easy and effortless. Bravo to the Karshare crew! 😁
Just wanted to say a massive thumbs up to Karshare
All the annoyances with hiring a car have been replaced with a simple app that even unlocks the car! I feel like I have discovered the Uber of the car rental world! Also a big shout out to the support team fixing my last minute phone glitch.
Outstanding experience - Ben is a superstar!
I was contacted by Ben, who was absolutely brilliant from start to finish. With just a few weeks to get things sorted before I left, Ben went above and beyond to help me out and make sure everything was ready for my car to be rented.
Really great service
Really great service. So easy to use and fantastic value for money. What an amazing idea and this company is good. Go Karshare!
The customer service at Karshare is wonderful
I found them extremely helpful, they are easy to use and provide a great rental experience. It is also great to know that when I rent a car I am doing something to help my community and the environment.
Love these guys! Will definitely use again.
Wasn't too sure about this service - it was a new concept to me but it couldn't have been a smoother experience - great value and so convenient - thank you Karshare!
I have had the karshare app for a few months now and just recently used it for the first time. Definitely easier and cheaper than renting from the big rental agencies. Greatly recommended.
On point reliable
On point reliable and staff willing to listen and helpful at all times they go an extra mile for us thank you
Genuinely the most incredible experience I've had. Customer experience is so far, in 24 years, unmatched. Smooth process, user experience on the app easy to use. Easy to call - communication quick through calls & iMessage.
Great customer service
Great customer service, always there to explain everything and help you. Very easy to find a car that suits my needs
Problems happen, it's how they handled it.
Karshare are an intermediary so when an owner didn't make a booking available, they went above and beyond and couldn't have done more to put it right. The customer service I received puts my mobile provider to shame.
Some of the best customer service
Some of the best customer service I have experienced from a car rental. The technology is really coming a long way and the convenience cannot be overemphasized!
Great customer service and ease of use
Van rentals costing £180+ I needed an alternative. For 1/3 of the price I rented a van for 24 hours, picked it up at my convenience and when I needed help on a Saturday afternoon customer service were helpful and friendly.
Excellent service, and very easy to use. It would be great if they will expand all over the country. Would recommend if you need a quick ride somewhere and want to drive, it is cheaper than most car rental companies.
Karshare is the way to go
I’ve used Karshare many times and I will continue to use this company. The customer service is amazing and they always make sure that they deal with any issues you may have during the booking.
My experience with Karshare was amazing, I have no bad thing to say about it. I’ve recommended Karshare to some of my friends and will be using them again in the future.
I didn’t think twice about joining and have no regrets!
I had a great experience renting a van through Karshare, so I decided to become an owner and I am delighted with the company!
Very good customer experience
Very helpful with technical support Found that overall a brilliant company who helped throughout the covid
easy to onboard my car on the platform
I never thought that it will be that quick and easy to onboard my car on the platform and to have renters from my first week. They have a very friendly and supportive team that helps with any queries and makes the process very smooth.
Adam and the rest of the team at Karshare were super helpful in helping me feel comfortable and get my car set up on the system.
I have two vehicles on the platform
Adam has made the whole experience amazing for me , he is a great asset to your business and has been on the end of the phone day and night for any queries I have had. Great business will be putting some more vehicles on soon
Not long joined karshare
Really helpful and friendly, especially Adam as when my wheels got rimmed he was straight on it and got it fixed for me with in the week
Just the air bnb of car hire.
Brilliant experience. Just the air bnb of car hire. Being my first, the guys were quick to help on the phone even quite late at night.
First Time User
Very convenient for manage the booking with simple and clear instruction. The customer service staff was very helpful as well.
Very easy process. The car was lovely, very clean, a small cleaning kit was provided within the glove box which I used on return. Will definitely be recommending Karshare and will use again.
Worked really well, I'm a big fan
Needed a car I could take my dog in, and this is an option with some of the vehicles. Such a good idea for people living in a city who don't need a car often, and Karshare support local charities too so I'm a big fan!
KarShare is excellent!
So simple to use, excellent customer services, and great reasonably priced cars! Considering getting rid of my car and just using KarShare instead!
Needed a car at short notice.
Very easy to use the website. Collection and drop off hours chosen by you, no key hassle if it's out of hours. Very responsive and helpful staff. I would definitely use Karshare again and would highly recommend!
The simplest car hire process I've ever encountered. Such a great idea and excellent value for money compared to standard car hire. Smooth process, easy to use app and brilliant customer service.
An absolute hidden gem of a company!
Fantastic idea, great cars, easy and very quick. It’s all safe with contactless collections. Customer services are very quick to reply if you have a query and they genuinely want to help - and they do!
Really helpful customer service
Really helpful customer service! Had some issues with a car that couldn't be avoided and the solution provided was instant, generous and came with an excellent level of support.
Adam and the Karshare team went above...
Adam and the Karshare team went above and beyond..They dealt with everything quickly with excellent customer service. will definitely use them again
Karshare is absolutely brilliant
It was easy for me to use the App, find a car I wanted and hire for the time I needed. The team were fantastic and resolved any issues I had. Will certainly be using again and encouraging others to do so. Well Done :)
Above and beyond!
An excellent, professional and yet friendly service. Adam and the team went above and beyond to help me rent my car through KarShare and I am proud to support the scheme.
A pleasure to do business with
A very friendly and professional company, always doing their utmost to ensure that I have everything I need. Their liaisons are super and the contact is first-rate. Promoting a sharing economy can only be a good thing.
What an amazing solution
If you must own a car, renting it out helps with those costs! I know the team by name, they don't treat me like a number which is refreshing. I really rate these guys and believe in what they are doing, so give them a go.
First time using Karshare
The help I received over the phone was great and I felt so taken care of. I would recommend this company to anybody; the best customer service I've had in a long time. Will definitely be using you for the future!
The team at Karshare were very helpful
The car I hired was in great condition and was easy to drive. I think this company are providing a very useful service and I will definitely use them again.
We hired a van in Bristol
Really innovative new app! Loved the ease of booking and being able to collect the Van without seeing anyone....especially useful in these Covid times!
Perfect experience! Easy to book, no need for a credit card, and the whole team is just a delight to deal with. 100% I will continue using this app!
Great service, easy to use
Great service easy to use and amazing staff. The car I wanted had to go into the garage, but dealt with it really fast and dropped another car to me and picked it up! No issues at all! Going to be using it again this weekend!
Easy to use, clean and very professional
Used the app to hire a car for half a day and everything worked smoothly super clear and just a call away if not had any questions. Will use it again!
Easy to use, clean and professional
Used the app to hire a car for half a day and everything worked smoothly super clear and just a call away if not had any questions. Will use again!
Despite the original car and its...
Despite the original car being canceled due to a breakdown...I was personally delivered a car...courteous, friendly, and easy to be customers
Best customer service I have ever received
I was looking for a more environmentally and community-based way to rent cars and was very happy to find this...just a street away from my house!
Karshare I can say proudly that they definitely provided a great service during the start of the pandemic. They provided cars safely and followed all protective measures for front line staff.
I would like to thank Karshare
I would like to take this opportunity to thank Karshare who worked very hard to ensure that I get a suitable car to go to work as an NHS front line doctor.
Amazing during the pandemic
I work for the NHS and they offered to cover the fees to enable me to get free access to a car so that I could get to work safely. This was hugely beneficial for myself, my team and my patients.
Such a positive impact
Karshare made such a positive impact for my life during the lock down. From identifying a car donor to extension of the free rental and returning, I will recommend Karshare whenever I can.
Lovely and supportive staff, Andrie who has been handling most of the arrangement with me is such a lovely and supportive gentleman.
Excellent service and communication
Excellent service and communication from start to finish would recommend to everyone
I cant be grateful enough!
Cars were always in excellent condition. I haven't had a single problem, no one provides such a good and easy service asking for so little.
I’m a community advanced clinical practitioner and don’t know what I would have done without Karshare
"Karshare made the loan of my car really easy. They cleaned the car before and after loan until it was immaculate. I'd totally recommend them."
Came to my rescue.
"Karshare is an amazing company who came to my rescue. The process was so simple, what a pleasure to work with such a caring, forward thinking people."
"Absolutely PERFECT! The team has changed the lives of so many, including myself, and has reminded us that there are still many generous people in this world."
"Great service so easy to get the car for me it was free of charge, everything included, I asked for an extension which I got without question."
Such a benefit.
"Such a benefit to my working day not having to wait for buses that add 3 hours to my day an exceptional service greatly appreciated."
The most fabulous scheme.
"The most fabulous scheme. I am so proud of you all. The Karshare team make it so easy for me to receive the car and I had such amazing service. Thanks everyone."
Friendly and efficient.
"I’ve been very impressed with Karshare and everyone who has helped with this community car sharing scheme. They’re friendly and efficient."