In 2014, I was in my 9th year of leading a well-established, 52 year-old and highly successful, private equity backed travel management company. Quite a mouthful. The business managed the travel of most lawyers in the UK, a good proportion of lawyers from the USA, and many other professional service individuals from the insurance and specialist finance sectors. The travel requirements were pretty standard. Business class, chauffeur to and from airport, and a 5* hotel accommodation – the Four Seasons in New York was especially popular. But in 2014 something fundamentally changed.
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