If you rent a vehicle via the Karshare platform, you will have already completed DVLA checks and passed our eligibility requirements, indicating that you are a good driver. But unfortunately even the best drivers are sometimes faced with parking tickets, fines or speeding charges – so we’re going to take a look at what happens if you find yourself in one of these situations and how Karshare can help.
If your car breaks down
If your vehicle breaks down during a rental or you need roadside assistance, you can take advantage of Karshare’s partnership with the RAC. We have ensured that the RAC will send someone to assist all our renters in the event of a breakdown, and you can find details of how to contact them in the event of an emergency on the Help page within the Karshare app.
If you receive a speeding ticket
It is highly likely that you will not know whether you have been fined or charged by an authority until after your rental has ended. That means that speeding tickets are usually reported to us by the car owners after the fact. When we receive a report of a speeding ticket, we will match the time of the incident to the details of the rental booking to determine whether the renter or the car owner was at the wheel when the incident occurred. If you are caught speeding, we will be in touch to rectify the situation. You can challenge any fine or charge related to your booking but must notify us within 72 hours of receiving the fine or charge. For speeding tickets, you may need to pay a fine and take some penalty points on your licence.
If you receive a penalty charge notice (PCN)
You can be issued a penalty charge notice if you violate certain regulations during the course of your rental, usually relating to parking or moving traffic offences. These can include parking on a double yellow line or outside a designated parking bay, parking without paying the meter, ineligible driving into a bus lane or cycle lane or driving the wrong way down a one-way street. All car owners are required to report PCNs promptly if they receive notice after a rental and suspect that it occured while someone was renting their vehicle. Karshare allows renters to challenge a PCN if they wish to. If you are successful in your challenge, there will be no fine to pay. If you are unsuccessful in your challenge, Karshare will pay the fine and charge the amount to your card. This ensures that the costs of the fine will not rise if you forget to pay on time.
If you receive a private parking fine
PCNs are covered by local authorities, however you may also be fined for parking in a privately operated car park or parking spot. You can challenge the private parking fine if you wish to. If you are successful, there will be no fine to pay. If you are unsuccessful, Karshare will pay the fine and charge the amount to your card. This, again, ensures that the costs of the fine will not rise if you forget to pay on time.
If you drive through a Congestion Charge zone (London only)
The Congestion Charge zone applies to most vehicles entering central London. You will need to pay a daily charge of £15 if you drive within the Congestion zone between 07:00 and 22:00, every day, except Christmas Day. You only need to pay once, no matter how many times you drive in and out of the Congestion Charge zone on the same day. You can pay the £15 fee in advance or on the day of travel or pay £17.50 by midnight on the third charging day after travel. If you do not pay by midnight on the third charging day after travel in the zone, you will receive a penalty charge notice. If a car owner receives a PCN from a London Congestion Charge zone that occurred during your rental, you will be required to pay the fine.
If you drive through an Ultra Low Emission Zone (ULEZ) (London only)
The Ultra Low Emission Zone Charge applies to the same area of central London as the Congestion Charge. It operates 24 hours a day, 7 days a week, except Christmas Day. Vehicles that do not meet the ULEZ emissions standards must pay a daily charge to drive within the zone. The daily fee for non-eligible vehicles is £12.50. You can check whether or not your rental vehicle is exempt from the ULEZ charge here. If your rental vehicle is not exempt and you have not paid the £12.50 charge before entering the charging zone, you could be fined. If a car owner receives a PCN from a London low emission zone that occurred during your rental, you will be required to pay the fine.
At Karshare we handle every incident on a case-by-case basis and our friendly customer support team is always on standby to help. If you would like to find out more about our rental management, visit our Help Centre or get in touch with the team at firstname.lastname@example.org.