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Community Manager

Manchester

Purpose

To nurture and grow the Manchester car sharing community by spreading the word and engaging with local people and businesses to explain how Karshare can help.

Key responsibilities

  • Have a genuine enthusiasm for what we’re doing and a desire to grow the Karshare community.
  • Generate interest amongst your own Manchester network and drive demand amongst car owners, car renters and local businesses.
  • Build relationships with customers, potential customers - as well as potential and existing partners. 
  • Explore fresh ways to get in front of potential customers, unlocking new target markets.
  • Educate local communities - individuals as well as organisational stakeholders - about car sharing and the environmental benefits.
  • Evangelise owners and renters around car sharing and build a community of advocates. 
  • Be the face of Karshare at local networking events and press opportunities. 
  • Support Karshare’s social media activities by gathering local photo and video content. 

Person specification

  • A self starter: resilient with a positive outlook. Comfortable setting a plan and executing, with the support of the wider Karshare marketing team. 
  • Goal driven: you have a desire to grow and excel in your role, and your career.
  • A people person: friendly and an excellent communicator, able to inspire others into action. 
  • Purpose driven: you want Karshare to succeed because you understand how car sharing can help create a more sustainable future.
  • Dedicated to creating delightful customer experience: you radiate this in your interactions with potential customers.
  • Comfortable presenting to groups of people - be it a small customer event or to a partnership organisation.
  • In-person sales or marketing experience advantageous. 

Bonus points:

  • A car owner or driver yourself, you get what car sharing’s about and plan to car share yourself, either as an owner or renter.
  • Prior experience of transport / mobility / sustainability with existing network / sector knowledge to enable you to hit the ground running.
  • Copywriting skills to support the development of the Karshare blog
  • Resident of M20 / M21 area where we’ll be launching initially. 

Tasks

  • Drive new user growth by harnessing the support of individuals, community groups and businesses.
  • Present the Karshare proposition to small groups in the community; businesses and potential partners.
  • Conceptualise and deliver online events that drive attention and engagement.
  • Support our community of users to advocate for Karshare, providing them with the tools to drive demand within their own networks.
  • Collaborate with Operations colleagues during the customer onboarding process, pitching in where needed.
  • Provide Brand and Operations teams with customer feedback about the types of responses and questions you’re hearing in the field; liaise with the Brand team on brand positioning and messaging.
  • Take leadership over your strategy; track your activities and report on progress.

Qualifications

  • Bachelors degree in Marketing, Business or a related field would be advantageous but not essential. 

To be considered for the role please send your CV and a covering note about why you're interested in this role to katie@karshare.com

Applications close 28 February 2021.