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Customer Service Agent

Birmingham / Coventry

Purpose:

To ensure Karshare offers the very best experience to its car sharing community.

Key responsibilities:

  • Have a genuine enthusiasm for what we’re doing and a desire to grow the Karshare community in Birmingham / Coventry.
  • Ensure excellent relationships are maintained with the partners Karshare works with to deliver community car sharing in Birmingham / Coventry.
  • Be the face of Karshare Customer Operations in Birmingham / Coventry.
  • Through your actions create an environment whereby customers are proud to be part of the Karshare community.

Person Specification:

  • A self-starter: resilient with a positive outlook. Comfortable setting a plan and executing, with the support of the wider Karshare operations team. 
  • A people person: friendly and an excellent communicator, able to inspire others into action.
  • Goal-driven: you have a desire to grow and excel in your role, and your career.
  • Purpose-driven: you want Karshare to succeed because you understand how car sharing can help create a more sustainable future.
  • Love to meet and engage new people building strong relationships.
  • Have a pre-emptive mindset and capability to spot operational challenges and act before they become problems. 
  • Based in Birmingham / Coventry.

Bonus points:

  • An understanding of vehicle roadworthiness, vehicle maintenance and upkeep.
  • Comfortable working with technology / digital tools.
  • A car owner or driver yourself, you get what car sharing is about and plan to car share yourself, either as an owner or renter.

Tasks:

  • Support customers through the eligibility and onboarding process.
  • Undertake testing of new owner installations to optimal set up for go-live.
  • Undertake system testing in support of the deployment of new app features / benefits.
  • Develop strong relationships to enable regular contact with our owner community to ensure Karshare continues to support them achieving their rental objectives
  • Listen at all times to what customers are saying and feedback to the business so that the Karshare service can be continually improved.
  • Help identify ways to speed up our installation process for owners.
  • To have a pre-emptive view of the operational landscape to help mitigate any potential challenges that may arise
  • Inspire customers to be part of a community offering the very best sharing experience.

Qualifications:

  • Bachelors degree in Business or a related field would be advantageous but not essential.
  • Full clean driving licence.

To be considered for the role please send your CV and a covering note about why you're interested in this role to joinus@karshare.com